諮詢指導處年報 PUBLIC ENQUIRY SERVICE ANNUAL REPORT 1965-1966

HONG KONG

ANNUAL DEPARTMENTAL REPORT

BY THE

CONTROLLER, PUBLIC ENQUIRY SERVICE

CHUNG YIU-KEI

FOR THE

FINANCIAL YEAR 1965 - 66

PRINTED AND Published BY S. YOUNG, Government Printer

AT THE GOVErnment Press, JAVA ROAD, HONG KONG

EXCHANGE RATES

When dollars are quoted in this Report, they are, unless otherwise stated, Hong Kong dollars. The official rate for conversion to pound sterling is HK$16=£1 (HK$1=1s. 3d.). The official rate for conversion to U.S. dollars is HK$5.714=US$1 (based on £1=US$2.80).

49084-7K-11/66

Chapter

CONTENTS

I Review of the YEAR

Paragraphs

1 - 6

II FUNCTIONS AND ADMINISTRATION

III THE NATURE OF ENQUIRIES

7-9

10 - 39

IV HOW ENQUIRIES ARE HANDLED

V RADIO ENQUIRY SERVICE

40 - 46

47 - 50

VI THE MOBILE ENQUIRY EXPERIMENT

51 - 55

VII STAFF

56 - 57

ACKNOWLEDGEMENT

•

APPENDICES

Appendix No.

Number of normal and typhoon enquiries answered during

the period 3.7.1961-31.3.1966

Number of enquiries made at Central, Kowloon, Wan Chai

and Mobile Centres (1.4.1965-31.3.1966)

Analysis of detailed enquiries for the period 1.4.1965—

31.3.1966

III

Detailed enquiries made at the Central Centre showing which

district callers came from (1.4.1965—31.3.1966)

IV(a)

Detailed enquiries made at the Kowloon Centre showing which

district callers came from (1.4.1965–31.3.1966)

IV(b)

Detailed enquiries made at the Wan Chai Centre showing which

district callers came from (1.4.1965—31.3.1966)

IV(c)

Staff as at 31st March, 1966

iii

品

ndri

i was huse

}

→

CHAPTER I

REVIEW OF THE YEAR

THE year was one of progress. The number of normal enquiries answered reached a new record level. Altogether 186,289 enquiries were answered during the year. Of these, 171,273 were in respect of normal enquiries, an increase of 41,996 enquiries or 32.5% over that for 1964-65. There was, however, a great decrease in typhoon enquiries, dictated by the number of typhoons visiting Hong Kong. During 1964-65 there were 9 typhoons which brought 59,610 enquiries, while in 1965-66 there were only 4 typhoons bringing 15,016 enquiries. A statement showing the number of normal and typhoon enquiries answered each year since the opening of the first Public Enquiry Centre in July 1961 up to 31st March, 1966 is in Appendix I.

2. Two events of importance occurred during the year. In June 1965 a Radio Enquiry Service was started in conjunction with the Chinese Service of Radio Hong Kong. In July 1965 an additional service in con- junction with Commercial Radio was started. From a relatively small beginning the Radio Enquiry Service had grown to worthwhile propor- tions by the end of the year.

3. An experimental Mobile Enquiry Service was introduced in September 1965. The first location it served was the Wong Tai Sin area in the north-eastern part of Kowloon.

4. Throughout the year, the Controller spared no effort in establish- ing close contacts with leaders of the various Kaifong Associations by personal visits to their Associations with a view to encouraging people to make maximum use of the Public Enquiry Service. Leaders of these Associations as well as the Kaifong Delegation to the United Kingdom in 1965 were invited to visit the Enquiry Centres, the purpose of which visits was to acquaint themselves with the scope of the work of this department. Full co-operation was received from the Liaison Staff of the Secretariat for Chinese Affairs.

5. Sir Gordon HADOW, C.M.G., O.B.E., Chairman of the 1965 Salaries Commission, together with Mr. C. W. REECE and Mrs. YEOH

CHOY Wai-haan, J.P., Members of the Commission, visited the depart- ment's headquarters and the Central District Public Enquiry Centre on 5th May, 1965. They examined the reference materials collected by the department and witnessed the Information Officers at work.

6. A similar visit was paid to this department by the Honourable M. D. I. GASS, C.M.G., J.P., the Colonial Secretary, on 1st February, 1966.

CHAPTER II

FUNCTIONS AND ADMINISTRATION

7. The Public Enquiry Service was first set up in November 1960 under the aegis of the Secretary for Chinese Affairs. The object is to maintain a close link between the Government and the people. Its primary business is to give the man in the street quick and clear guidance and explanation of the various services and functions perform- ed by Government departments, and to help him understand the great variety of Government rules and procedures, particularly when they affect him personally. It is also responsible for answering all non- technical enquiries about local storm warning signals. Once the local storm signal No. 3 is hoisted, any member of the public can telephone an enquiry centred at any hour to find out the latest weather position and related topics, such as damages and casualties, suspension of public transport services and postponement of public functions. In its work and organization the Public Enquiry Service bears some similarity to the voluntary Citizens' Advice Bureaux in the United Kingdom, in that its emphasis is to give a sympathetic hearing coupled with helpful advice and practical assistance.

8. The first Public Enquiry Centre was opened on the ground floor of the Central Government Offices, West Wing, on 3rd July, 1961. A second Centre was opened in Mong Kok, Kowloon, at 86, Tung Choi Street on 5th March, 1962, and a third Centre in Wan Chai on the Island at 480 Lockhart Road on 22nd December, 1964. Results show that the Service is a valuable instrument for improving Government's relations with the public.

9. The Public Enquiry Service maintains a special liaison with the Secretariat for Chinese Affairs, and the Controller regularly attends the weekly Secretariat for Chinese Affairs staff meetings, so as further to ensure mutual understanding of and co-operation in meeting the needs

of all sections of the community for simple and authoritative informa- tion. In all other respects the Public Enquiry Service operates in the normal way as a separate Department of Government.

CHAPTER III

THE NATURE OF ENQUIRIES

10. Of the total of 186,289 enquiries answered during the year, 61,322 have been classified as 'detailed' enquiries. Questions are termed 'simple' or 'detailed' according to their nature and the time taken to answer them. The number of ‘detailed' enquiries rose by approximately 30% during the year. Monthly figures of simple and detailed enquiries are shown in Appendix II.

11. Simple enquiries are straightforward questions which can be quickly and easily answered. They are usually asked by people who want to know, for example, where they should go to apply for Business Registration Certificates or to pay their salaries tax, or which Govern- ment Department deals with family disputes, or whether it is time for them to re-register for a new identity card.

12. The total number of simple enquiries was 124,967 during the year, a drop of 17,678 from last year. The explanation for this lies in the large drop in the number of typhoon enquiries as explained in paragraph 1 above.

13. Detailed enquiries are far more diversified and complicated. They usually fall into one of the following types:

(a) Apparently straightforward questions on topics of current interest and set procedures, but the answers are nevertheless lengthy and complicated, e.g.

'What is the application procedure for a Government low cost flat?'

(b) Questions which touch on different departments, e.g.

'I'm thinking of establishing a small knitting factory. Do I have to register my factory as well as my business? Would there be any objection from Government if the factory is located in a multi-storey building? What licences and permits do I need if I want to export my products?'

(c) Complicated questions where various courses of action may be taken and the enquirers have to be advised of the advantages and disadvantages of the different courses, e.g.

'I'm the tenant of a post-war domestic flat. I paid construction money three years ago to the landlord but I have not signed any agreement with him. The landlord has refused to accept my rent since last month, and he has sent me a written notice that I must pay an increased rent of 50% or quit at the end of the month. Will I be sued for default? Must I accept this 50% increase? Is a rent increase inevitable if I ask the landlord to take the matter up with the Rating and Valuation Department?'

(d) Questions which do not fall into the above are the requests from members of the public for the explanation and translation of Government forms and letters, which lead to many other questions and answers.

14. It may be seen that the 59,451 detailed enquiries (excluding written and radio enquiries) analysed at Appendix III cover a wide variety of subjects concerning the work of the majority of Government Departments. Broadly speaking, they may be grouped under the major headings of:

Subject

No. of

Enquiries

(i) Travel Documents

7,668

12.9

(ii) Identity Cards

6,147

10.3

(iii) Tenancy Problems

5,471

9.2

(iv) Government Jobs

3,811

6.4

(v) Government Forms, Letters and Publications (vi) Business Registration

2,721

4.5

2,560

4.2

(vii) Rates

2,280

3.8

(viii) Taxes and Duties (other than Rates and

Property Tax)

...

2,244

3.8

(ix) Trading Documents

•

2,094

3.5

(x) Birth Certificates

3.2

1,902

Paragraphs 16-38 give an analysis of the detailed questions most frequently asked, grouped under the foregoing ten subjects. Appendices IV(a), (b) and (c) give the monthly analysis of districts from which callers came to make detailed enquiries.

15. Moreover, 368 letters, 173 in Chinese and 195 in English, were received during the year. The majority of these letters came from local residents, but some came from as far as South-east Asia, Britain and

the United States. Most of these were requests for information on housing, immigration, employment and business matters. Replies were given to the authors in the same language in which the letters were written.

(i) TRAVEL DOCUMENTS

16. The 7,668 enquiries about travel documents make up 12.9% of the total number of detailed enquiries made at the Centres during the year. This subject now heads the list of questions most frequently asked.

17. 2,423 callers came to the enquiry centres to find out how their friends and relatives living in China, Macau or other countries could apply for permission to visit or reside permanently in Hong Kong. Besides entry permits, entry visas, and visit visas which entitle persons to come to Hong Kong, there were also special facilities offered to school children studying in Canton and Macau. 327 enquiries were made concerning such facilities by which these school children could visit their families in Hong Kong during the summer and winter vacations.

18. The rest of the enquiries in this category were about applications for extensions of stay and permanent stay, and the qualifications and procedures for the application for British passports and other travel documents.

(ii) IDENTITY CARDS

19. Although the registration for an identity card appears to be an apparently simple matter, 6,147 enquiries relating to this subject were made during the year. The majority of these questions were asked by holders of old identity cards who had to go and re-register for new ones. They were uncertain as to the procedures they should follow when re-registering themselves and their children, and very often they had to be helped in completing the various forms issued by the Registration of Persons Office. A total of 4,670 copies of these forms were distributed.

20. Besides re-registration procedures, a host of other problems con- fronted the man in the street in relation to the Registration of Persons Ordinance 1960. Loss of identity cards and acknowledgement forms, cancellation orders, change of registered particulars and re-registration out of normal turn were some of the situations in which enquirers felt that they needed advice.

21. Another problem came from new arrivals who came to Hong Kong with the intention of staying here permanently. Among these, many said that they had entered Hong Kong by illegal means and they wanted to know how they might regularize their position and obtain identity cards.

(iii) TENANCY PROBLEMS

22. 5,471 enquirers came for advice on tenancy matters, and this subject fell from its previous position as that most frequently asked about. For comparison 12,129 questions were asked in 1963-64 and 6,259 in 1964-65.

23. Most of the questions raised concerned the Rent Increases (Domestic Premises) Control Ordinance 1963, which was designed to control the amount of rent increase that a landlord of certain types of post-war domestic premises might get from his tenants, and also to provide such tenants with security of tenure. This protection was to cease on 30th June, 1965, except for those tenants whose rents were already increased after 1st July, 1963. In June 1965 this legislation was extended for a further year until 30th June, 1966. This attracted little attention as domestic rents in post-war premises had begun to decline; there being a tendency for tenants to move from existing to other accommodation where a lower rent could be secured.

24. As to those enquirers who lived in pre-war premises, they were concerned with such matters as standard rent, rent increases and dis- putes between landlords and tenants or principal tenants and sub-tenants. What caused the greatest anxiety to occupants of pre-war buildings, however, was when they saw notices posted on their premises informing them of the landlords' intention to demolish the buildings, or of such buildings having been declared dangerous by the Buildings Ordinance Office. What the enquirers were most anxious about was how and when they would be given their share of compensation. The majority of callers. who came to make these enquiries were tenants or sub-tenants most of whom had lived in such pre-war premises for a long time.

(iv) GOVERNMENT JOBS

25. Posts in the Hong Kong Civil Service attracted 3,811 callers to come and make enquiries during the past year. Most of these were young people who were about to leave school or college and who wanted to

RADIO

HONS

KONG

食

台電橋賣

Radio Enquiry Service on the air.

Mobile Enquiry Centre at work at the Chinese Manufacturers' Association 23rd Exhibition of Hong Kong Products at Hung Hom.

find out what opportunities there were for employment with Govern- ment. Some enquirers came with particular posts in mind, such as those of nursing and clerical posts, while others were not certain either of what they wanted to do or what was the range of opportunities offered by Government to choose from.

26. For such enquirers, the lists of all current vacancies for Govern- ment posts kept at the enquiry centres were found to be very useful. Notices of such current vacancies continued to be displayed on notice boards put up just inside the entrance of the West Wing of the Central Government Offices and in the windows of the Kowloon and Wan Chai Enquiry Centres, and there were always many people crowding around them. These people came to the enquiry centres to ask for further details about jobs they found interesting.

27. A large number of forms were also distributed-clerical vacancies 4,865; clerical assistant vacancies 6,514; typist vacancies 2,850; Executive Grade vacancies 2,000. Assistance in completing such forms was given when asked for.

(v) GOVERNMENT FORMS AND LETTERS

28. English is the official language used by Government in almost all its correspondence with the public. As a result, many members of the public, 98% of which is Chinese, find difficulty in understanding the Government forms and letters addressed to them. 2,721 callers came to the enquiry centres to get help over such difficulties. Even in cases where the forms were both in English and Chinese, members of the public still needed assistance in completing them.

29. The questions asked covered a wide variety of subjects, including valuation and rent increase forms issued by the Rating and Valuation Department, forms and letters relating to business registration, tax returns, property tax and personal assessment issued by the Inland Revenue Department, and various forms issued by the Registration of Persons Office.

(vi) BUSINESS REGISTRATION

30. The 2,560 callers who came to the enquiry centres to ask questions concerning this subject were mostly businessmen with limited capital who had started or were about to start some form of sole- proprietorship business. Most of them knew that they were required to register their business, but some did not know how to apply for such registration. Assistance was given to those who found difficulty in completing the application forms.

31. Some of the enquiries concerned changes of registered particulars, such as change of address, change in the number of partners in a business, and the cessation of business. A number of these businesses were so small that they could be exempted from the payment of the annual registration fee of $25, while others were much bigger establish- ments that had several branches. The small owners wanted to find out how they could claim exemption and the big ones whether their branch establishments had to be separately registered.

32. In most cases, it was found that the enquirers who wished to apply for business registration also needed licences from other Govern- ment departments, e.g. the owner of a general store would have to obtain a Tobacco Retailer's Licence from the Commerce and Industry Depart- ment and a Frozen Confections Licence from the Urban Council if he wanted to sell cigarettes and ice-cream on the premises.

(vii) RATES

33. There was a substantial increase in enquiries about rates-2,280, compared with 1,280 the previous year. The increase was due to the adoption, by the Rating and Valuation Department, of the revised rate- able values for 1965-66. Many people, both owners and occupiers, were puzzled by the revised notice of valuation and came to the enquiry centres for advice on what they should do with it.

(viii) TAXES AND DUTIES

(other than Rates and Property Tax)

34. Under this category are included salaries tax, profits tax, personal assessment, stamp duty, estate duty, duties on commodities such as liquor and tobacco, and other fees including those for postal services. The majority of the 2,244 enquirers who called wanted to find out the application procedure for election to be personally assessed. They were mostly property owners with low annual incomes who would be relieved from payment of property tax if their election for personal assessment was approved.

35. How earnings and profits tax is assessed and charged is a topic of interest especially to businessmen and new arrivals to Hong Kong. Otherwise, questions on this subject were asked by local residents with small incomes who had been sent tax return forms. They thought that

when they were asked to complete these forms, they had the obligation to pay tax. They complained that they were only doing small business with hardly enough profits to live on. They were relieved of their anxiety when they were told that these tax return forms completed would enable the Inland Revenue Department to assess their incomes or profits, and that they would not be charged tax if they were not liable. Many found these forms difficult to fill and the enquirers often asked for help at the

centres.

36. Questions on the remaining kinds of duties and fees were mainly for the rates at which these duties and fees were charged.

(ix) TRADING DOCUMENTS

37. The number of enquiries concerning trading documents increased from 305 last year to 2,094 in the year under review. The majority of enquiries concerned the procedure for obtaining Commonwealth Prefer- ence Certificates and Comprehensive Certificates of Origin. It is difficult to give an adequate explanation for the increase in enquiries, but in- creased interest in exporting manufactured products may have been a contributory factor.

(x) BIRTH CERTIFICATES

38. The number of enquiries about birth certificates rose from 963 in 1964-65 to 1,902 in the year under review. The largest number of enquiries concerned amendments to or the addition of names on birth certificates, and post-registration of births. The remainder of the en- quiries concerned birth certificates for new born children and the loss/ replacement of birth certificates.

TYPHOON AND WEATHER REPORTS

39. The summer of 1965 brought only four occasions when local storm warning signal No. 3 or above was hoisted. On each occasion the staff of the Public Enquiry Service worked shift duties round the clock to answer enquiries concerning typhoon signals and wind directions, road and traffic conditions, damages and casualties, postponement of public functions and other connected matters. Only 15,016 enquiries were answered, compared with 59,610 the previous year, which indicates not only that there were fewer typhoons but that they were less severe.

CHAPTER IV

HOW ENQUIRIES ARE HANDLED

40. Since the Public Enquiry Service advises the public on matters connected with every Government department, it is essential that the information given should not be at variance with that which the depart- ments themselves give to the public. The Information Officers answering enquiries avoid such dangers by confining themselves strictly to the written material which has been supplied and approved by the various Government departments for release to the public. Questions on legal and highly technical matters are not answered except in very general terms, and callers are directed to the departments concerned or advised to seek professional advice as appropriate.

41. Where information on any particular question is lacking, authoritative answers are first obtained from the department or depart- ments concerned through the telephone. The same question would then be despatched to the appropriate departments on a 'Question and Answer' form which the addressees are requested to complete and return to the Public Enquiry Service within a week. These written replies form the bulk of information on which to base future answers. The rest of the reference is based on the various leaflets, forms and pamphlets issued by Government departments and also on press releases issued by the Information Services Department.

42. The greatest difficulty encountered by this department is in its struggle to provide the public with as adequate and correct answers as possible and there is a continual need to catch up with the ever- increasing demands of the public and the ever-changing rules and pro- cedures of Government. The complete revision of the department's reference material, carried out last year, has been of great value in over- coming this difficulty.

43. Another answer to the problem is the training of Information Staff. The Information Officers have to answer enquiries accurately and with the minimum of delay because they each deal with an average of 100 callers everyday who come to the enquiry centres for immediate answers. All the Information Officers have been specially trained for a period of two months before they are posted to work at the centres. During this training period they study the numerous Government reports and publications and visit the various departments so as to obtain an insight into the way each department conducts its day to day affairs.

Besides this, they are also made to understand that they should treat the enquirers with courtesy and tact because the Public Enquiry Service has been established as an additional instrument for bringing the Government closer to the people. There have been many instances where the enquirers' problems do not touch on Governmental affairs, and in dealing with all these enquiries, worries and complaints, a polite, cheer- ful and sympathetic disposition on the part of the Information Officer does much for those who could not be helped.

44. The answering of these enquiries was an effort on the part of the Public Enquiry Service to make life easier for those less well-inform- ed citizens by solving their problems which they would have found difficult and troublesome to tackle without assistance. Very often, their problems touch on several Government departments, and, even had they known which departments to contact, they would not know what proce- dures to follow. The fact that the Public Enquiry Service possesses an overall general knowledge of the workings of all Government depart- ments saves the enquirer much time and inconvenience.

45. Enquirers have always been encouraged to tell their stories in their own fashion so that they could have an opportunity to voice their opinion and air their grievances at the same time. Some enquirers come to ask for explanations of Government proposals and newly adopted measures, and they often come with misapprehensions and complaints. The explanations of the Information Officers often help to clear their doubts and calm their fears. Thus the Public Enquiry Service serves the dual purpose of reducing misunderstanding of Government intentions on the part of the public whenever they are affected by any newly adopted measures, and serving as one more tool with which Government can assess at the same time what public reactions to these policies are.

46. To enable the public to make use of the services provided by the Public Enquiry Service more easily and conveniently, the enquiry centres continued to be open from 9 a.m. to 5 p.m. without interruption, including the usual lunch hour from 1 p.m. to 2 p.m.

CHAPTER V

RADIO ENQUIRY SERVICE

47. In May 1965 it was decided that a listeners' letter box programme entitled 'Enquire Within' should be produced by the Public Enquiry Service in conjunction with the Chinese Service of Radio Hong Kong

for the benefit of those who find it inconvenient to come to the enquiry centres. To introduce it, the Director of Broadcasting held a press con- ference in his office at Mercury House and the Controller, Public Enquiry Service, broadcast a talk on the work of this department. There was wide and favourable press coverage of the matter. This programme com- menced on 7th June and was on the air once a week-Monday evenings at 8.15 p.m. for 15 minutes. By September 1965 the programme had won popularity and the number of programmes was increased to five a week on week days at 8.15 a.m. for 10 minutes.

48. During the 10 months that this Radio Hong Kong enquiry service has been running 850 detailed enquiries have been answered.

49. In July 1965, a similar programme was introduced in conjunc- tion with Commercial Radio. To mark the opening of this programme, the Controller gave a similar talk and answered a few questions over the radio. This programme is on every Sunday evening at 6.30 p.m. for 30 minutes. During the 9 months that the programme has been on the air 653 detailed enquiries have been answered.

50. These radio programmes have proved to be another valuable service to the public. Apart from the individuals whose questions were answered, many thousands of other listeners were reached and, in all probability, made aware of the existence of the Public Enquiry Service for the first time.

CHAPTER VI

THE MOBILE ENQUIRY EXPERIMENT

51. The volume of enquiries made at the Centres during the year is a clear indication that the service offered to the public is extremely useful. There is, however, only one Enquiry Centre in Kowloon, cen- trally situated in the Mong Kok area. The analysis at Appendix IV(b) of the districts from which callers came shows quite clearly that, exclud- ing telephone calls, nearly 50% came from the Mong Kok area. The further away from the Centre people live, the less likely they are to make use of it.

52. As it is quite expensive to obtain, equip and staff a Centre, it is necessary to know beforehand whether there is likely to be sufficient utilization by members of the public to make it a justifiable charge on

public funds. In order to determine demand in various areas, a mobile van was obtained from the Registration of Persons Department on loan initially. It was equipped and staffed to function as a miniature Enquiry Centre. Approval was later given for the transfer of this van to the Public Enquiry Service departmental charge.

53. The van was put into service on 13th September, 1965, in the Wong Tai Sin area, adjacent to the Wong Tai Sin Kaifong Association premises. Mr. FAN Kwan, Chairman of the Wong Tai Sin Kaifong Association performed the opening ceremony. It remained at this location until 16th October. During this period of a little more than a month a total of 1,216 enquiries were received-930 detailed and 286 simple. This was a most encouraging start, the total figure being a little higher than those for the first two months the Wan Chai Centre was open. The high proportion of detailed enquiries indicated that people had problems to solve and were not merely trying out a new novelty.

54. On 20th October, 1965, the van moved to Kwun Tong, adjacent to the Government District Branch Offices. It stayed at this location until 19th November, 1965. During this period of only 22 working days, 769 enquiries were received-586 detailed and 183 simple.

55. The third experiment made during the year was at the Chinese Manufacturers' Association 23rd Exhibition of Hong Kong products at Hung Hom, between 7th December, 1965 and 10th January, 1966. The van was open daily from 2 to 9 p.m. during the exhibition, including Saturdays, Sundays and Public Holidays. During this period 1,167 enquiries were received-450 detailed and 717 simple, and about 10,000 pamphlets, brochures and forms were distributed.

CHAPTER VII

STAFF

56. No increase in the authorized establishment of the department was made during the year. Appendix V shows the staff position at 31st March, 1966.

57. A review of the staffing needs of the department was started during the year, with a view to determining the appropriate grades for discharging the duties of supervisory and counter officers in the Enquiry Centres.

ACKNOWLEDGEMENT

58. I would like to take this opportunity of thanking the various Government Departments for their help, advice and co-operation, and the Commissioner of Registration for the loan of his mobile van. I also wish to express my gratitude to officers of all grades in the department for their loyal co-operation and hard work throughout the year.

CHUNG YIU-KEI,

30th September, 1966.

Controller, Public Enquiry Service.

APPENDIX I

NUMBER OF NORMAL AND TYPHOON ENQUIRIES ANSWERED

DURING THE PERIOD 3.7.61 TO 31.3.66

(Please see paragraph 1)

Financial Year

Normal Enquiries Typhoon Enquiries Total

1961-62

(3.7.61-31.3.62)

76,827

Nil

76,827

1962-63

(1.4.62—31.3.63)

144,772

12,518 (2)*

157,290

1963-64

(1.4.63—31.3.64)

126,103

15,742 (5)*

141,845

1964-65

(1.4.64―31.3.65)

1965-66

(1.4.65-31.3.66)

129,277

59,610 (9)*

188,887

...

171,273

15,016 (4)*

186,289

Total

***

648,252

102,886

751,138

Note: * Figure in brackets denotes number of occasions on which Storm Signal No. 3 or above

was hoisted during the year.

Month

April

May

June

July

August

...

September

...

October ...

November

December

January

February

March

...

Grand Total...

...

APPENDIX

NUMBER OF ENQUIRIES MADE AT CENTRAL,

1st April, 1965—

Central

(Please see

Kowloon

Detailed Simple

Total

Detailed Simple | Total

...

1,662 6,251

7,913

1,341 1,149 2,490

...

1,775 6,675

8,450

1,449 1,326 2,775

...

1,879 6,770

8,649

1,373 1,435 2,808

2,076 7,397 9,473 393* 2,405 2,798

1,592 1,978 3,570

241 1,466 1,707

2,077 6,524 8,601

2,743 2,337 5,080

...

2,031

6,820

8,851

2,066 1,675 3,741

179+

869

1,048

162 855 1,017

421

2,519

2,940

425 2,159 2,584

2,316 7,159

9,475

2,079 1,853 3,932

1,990 6,461

8,451

1,788 1,703 3,491

149$ 1,210

1,359

116 1,155 1,271

2,029 6,378

8,407

1,788 1,874 3,662

1,754 6,088 7,842

1,640 1,683 3,323

1,779 6,139 7,918

1,970 1,925 3,895

2,027 6,761 8,788

2,252 2,157 4,409

24,537 86,426 110,963 23,025 26,730 49,755

3049,

* Enquiries answered in connection

† Enquiries answered in connection

✦ Enquiries answered in connection

§ Enquiries answered in connection

KOWLOON, WAN CHAI AND MOBILE CENTRES

31st March, 1966

paragraph 10)

Wan Chai

Mobile Van

Written En- quiries Detailed

Radio En- quiries Detailed

Grand

Detailed Simple | Total

Detailed Simple Total

Radio Com- English Chinese Hong mercial

Kong

Radio

Total

668 673 1,341

6 14

11,764

597

441 1,038

12,296

714 655 1,369

12,893

803

574 1,377

14,494

30 30

4,535

923 1,179 2,102

965

987 1,952

465

130

595

17 152 169

933 1,038 1,971

744

245 989

69 90

879 1,100 1,979

307

401

12 108

5555

18 8

15,923

15,284

2,065

5,693

16,557

14,521

7 86

976 1,003 1,979

2,723

318

524

842

127 73

15,104

770 807 1,577

132 193 325

135

109

13,345

805 861 1,666

115 104

13,727

866 1,039 1,905

150 83

15,365

9,923 10,625 20,548

1,966 1,186 3,152

195

173

850

653

186,289

with Typhoon 'FREDA'.

with Typhoon 'ROSE'.

with Typhoon ‘AGNES'.

with Tropical Storm 'ELAINE'.

APPENDIX III

ANALYSIS OF DETAILED ENQUIRIES FOR THE PERIOD 1ST APRIL, 1965–31ST MARCH, 1966

(Please see paragraph 14)

Subject

No. of Enquiries

Subject

No. of Enquiries

F. Family Welfare

A. Personal Documents

Marriage Procedure

836

...

Naturalization...

5. Statutory Declaration

Personal Licences

7. Death Certificates

Birth Certificates

Identity Cards...

...

Travel Documents

1,902

6,147

Separation, Divorce and Family Dis-

putes...

559

7,668

Children and Adoption

293

412

...

Relief/Assistance

...

1,208

...

1,226 G. Education

1,768

247

Education—General

898

18,810

Schools and Teachers Registration...

322

B. Land and Housing

3. Scholarships and Higher Education...

227

Tenancy Problems

5,471 H. Traffic

1,447

Low Cost Housing and Resettlement

1,358

Accidents

Land and Buildings

587

...

Public Utilities

487

Registration of Vehicles

192

...

7,903

C. Employment

Traffic Regulations and Arrangements Public Transport

360

Medical

683

1. 2.

Government Jobs

3,811

Employment Disputes Non-Government Jobs

D. Rates, Taxes and Fees

840

International Health Certificates

793

181

Medical Facilities

350

...

4,832

Registration of Doctors, Dentists,

Nurses and Midwives

...!

Rates

...

2,280 | J.

Miscellaneous

1,182

Property Tax

1,671

Animals

801

Taxes and Duties (Other than Rates

and Property Tax)

Gardens/Playgrounds/Beaches

102

2,244

...

Government and Departmental Fees

462

Books and Newspapers Registration Government Forms, Letters and

119

6,657

Publications.....

2,721

Business

Functions of Government

Business Registration...

2,560

Departments

202

Trading Documents

...

2,094

General Information on Hong Kong

591

Other Business Licences, Permits and

Complaints

434

Certificates

278

•

Typhoon and Weather Enquiries

2,359

Business Disputes

945

Others

...

2,963

5,877

10,292

Grand Total

59,451

APPENDIX IV (a)

DETAILED ENQUIRIES MADE AT THE CENTRAL ENQUIRY CENTRE SHOWING WHICH DISTRICT CALLERS CAME FROM

1ST APRIL, 1965-31st March, 1966

Month

CEN WC NP

(Please see paragraph 14)

CB SW SKW

SKW SYP HV OA TEL KLN NT Total

April

375 76

May June

509

...

510 125

July

593

131

August

626

101

September

621

2980 85

46 40 49 23

ww wwe

60 33 31 34

2272 07

29 37 34 18

25 39

35 46 15 35 21

2224 22

*** 20

26 13

223

499 352 585 315 16

635 279 29 1,879

727 382 26

(1) 393

681 333 13 2,077

713 272 28 2,031

2022 20

1,662

1,775

2,076

393

(2) 179

179

(3) 421

421

October

735

November

609

December

582

January

607

February..

750

...

March

833

MMX 8000

in in

35 48 94

25 40 231

46 2228

SE =988

22 2000

32 225*

21 36

33333

840 294 18

750 233

2,316

1,990

(4) 149

149

14 24

701

346

2,029

645 202

1,754

47 13

626 158

1,779

...

772 163

2,027

Grand Total... 7,350

928 725

734

506

471 226

350

263

118

9,316

9,316 3,329

221

24,537

CEN = Central.

West Point.

Wan Chai,

NP = North Point.

CB = Causeway Bay. SW Sheung Wan.

SKW SYP HV

- Shau Kei Wan. = Sai Ying Pun.

Other Areas.

NT= New Territories.

TEL

Telephone Calls.

- Happy Valley.

KLN

Kowloon.

(1) Enquiries answered in connection with Typhoon 'FREDA', (2) Enquiries answered in connection with Typhoon 'ROSE'. (3) Enquiries answered in connection with Typhoon ‘AGNES'.

Enquiries answered in connection with Tropical Storm ‘ELAINE'.

APPENDIX IV (b)

DETAILED ENQUIRIES MADE AT THE KOWLOON ENQUIRY CENTRE SHOWING WHICH DISTRICT CALLERS CAME FROM

1st April, 1965–31 March, 1966 (Please see paragraphs 14 and 51)

Month

SSPYMT| KC |TKW| HH

HH WTS TST KT

LCK

OA TEL HK

NT Total

April May June July

August September

449 114 85 461 162 124

110

429

114 118

102

525

149

115

...

872

205

166

175

...

713 122

142

125

5080 28

61 54 45 30 18

105

32 27

113

222* 8

346

1,341

3 336

1,449

336

1,373

34 24

474

1,592

(1) 241

241

157

00 vn

1] 944

2,743

3 643

2,066

(2) 162

162

(3) 425

425

October

711

138

135

123

272

November

630 162

138

107

147

December

539

119

112

143

101

285

January

539

125

106 79

167

February March

587 138 145

169

107 139

644 146 151 184

118 162

22 moma

534

3 14

32 31

445

2,079

1,788

(4) 116

116

411

1,788

37 39

=22

483

1,640

570

1,970

1 697

2,252

Grand Total... 7,099 1,694

Total 7,099 1,694 1,515 1,490

973 1,785

433 426

181

17 7,163

170 23,025

MK |- SSP

Sham Shui Po. YMT - Yau Ma Tei.

Mong Kok.

KC TKW HH

- Kowloon City. = To Kwa Wan. -Hung Hom.

WTS TST KT

= Wong Tai Sin.

Tsim Sha Tsui. - Kwun Tong.

LCK

= Lai Chi Kok

---

Hong Kong.

= Other Areas.

New Territories.

TEL

= Telephone Calls.

(1) Enquiries answered in connection with Typhoon ‘FREDA”. (2) Enquiries answered in connection with Typhoon 'ROSE'. (3) Enquiries answered in connection with Typhoon ‘AGNES”. (4) Enquiries answered in connection with Tropical Storm ‘ELAINE’.

APPENDIX IV (c)

DETAILED ENQUIRIES MADE AT THE WAN CHAI ENQUIRY CENTRE SHOWING WHICH DISTRICT CALLERS CAME FROM

1ST APRIL, 1965-31st March, 1966

(Please see paragraph 14)

Month

CEN❘ WC NP

CB SW SKW SYP

SKW

OA TEL KLN NT Total

April May June July

August

...

September

8 314

...

319

409

19 377

...

00 00

430

18 326

20 gwea

69 20 73

30 74

** ****

2-23

1 24

6 24

E320 58

13 15

-2-2

116 41

123

139

(1)

183

306

=*=* 2*

se kes on en

668

597

714

803

923

965

|(2)

(3) 17

October

344 73

November

365

December

394

January

1 339

February...

299

March

325

ma 2576

25 000

800 28000

312

53 8328

235 98

251

(4) 7

933

879

292

51)

976

236 28

770

198

805

226

866

...

Grand Total

99 4,241

726 124

944

120

202

270

57 2,420 650

9,923

CEN - Central.

Wan Chai,

= West Point.

SKW

Shau Kei Wan.

= Other Areas.

NT - New Territories.

- North Point.

CB SW

- Causeway Bay. Sheung Wan.

SYP HV

Sai Ying Pun,

TEL

- Telephone Calls.

Happy Valley.

KLN

Kowloon.

(1) Enquiries answered in connection with Typhoon 'FREDA'. (2) Enquiries answered in connection with Typhoon ‘ROSE'. (3) Enquiries answered in connection with Typhoon ‘AGNES’. (4) Enquiries answered in connection with Tropical Storm ‘ELAINE'.

Headquarters:

APPENDIX V

STAFF AS AT 31ST MARCH, 1966

(Please see paragraph 56)

Controller, Public Enquiry Service

Secretary, Public Enquiry Service

Information Officer Executive Officer, Class II Personal Secretary

Clerk in Charge

Clerk

Typist

Clerical Assistant

Office Attendant

CHUNG Yiu-kei

Senior Executive Officer, Class II

P. G. TAYLOR

Executive Officer, Class I Mrs. Dora LEE

Miss Jenny TAM

Miss WONG Bik-lee

CHAN Cheung

TAM Sik-lim

Miss Betsy LAU TSE Lok-sing

LAM Chung-kwoon

Central Public Enquiry Centre:

Assistant Information Officer, Class I

(Officer in Charge)

Executive Officer, Class II

Executive Officer, Class II Clerk

Kowloon Public Enquiry Centre:

Assistant Information Officer, Class I

(Officer in Charge)

Assistant Information Officer, Class I Assistant Information Officer, Class II Clerk Messenger

Wan Chai Public Enquiry Centre:

Assistant Information Officer, Class I

(Officer in Charge) Executive Officer, Class II

Assistant Information Officer, Class II Clerk

Messenger

Mrs. Vivian LEUNG

Miss Vivian CHAN

Miss Irene LEE Miss Rebecca CHEUNG

WANG Sze-hu

Mrs. WEI Kwok Chun-yue Mrs. Hilda FUNG

Mrs. Helen LEE CHEUNG Hoi-kau

Lo Cho-chi, M.B.E. Miss Lena CHIU

Mrs. Deborah TENG

Mrs. Jennie Hui YIM Kam-kay