諮詢指導處年報 PUBLIC ENQUIRY SERVICE ANNUAL REPORT 1964-1965





HONG KONG

ANNUAL DEPARTMENTAL REPORT

BY THE

CONTROLLER, PUBLIC ENQUIRY SERVICE

CHUNG YIU-KEI

 

FOR THE

FINANCIAL YEAR 1964 - 65

PRINTED AND Published by S. Young, Government Printer

at the Government Press, Java Road, Hong Kong

EXCHANGE RATES

When dollars are quoted in this Report, they are, unless otherwise stated, Hong Kong dollars. The official rate for conversion to pound sterling is HK$16=£1 (HK$1=ls. 3d.). The official rate for conversion to U.S. dollars is HK$5.714=US$1 (based on £1=US$2.80).

40254-6K-8/65

REVIEW

CONTENTS

PART I

Paragraphs

1 - 7

THE NATURE OF ENQUIRIES

PART II

PART III

How ENQUIRIES ARE HANDLED

PART IV

Revision of Reference Materials

8 - 41

42 - 47

48 - 53

PART V

STAFF AND ADMINISTRATION

54 - 55

APPENDICES

Staff as at 31st March, 1965

Number of enquiries made at Central, Kowloon and Wan

Chai Centres (1st April, 1964–31st March, 1965) . Analysis of detailed enquiries for the period 1st April, 1964

-31st March, 1965 .

Detailed enquiries made at the Central Centre showing which districts callers came from (1st April, 1964-31st March, 1965) .

Appendix No.

I

II

III

IV(a)

Detailed enquiries made at the Kowloon Centre showing which districts callers came from (1st April, 1964—31st March, 1965 .

IV(b)

Detailed enquiries made at the Wan Chai Centre showing which districts callers came from (15th December, 1964— 31st March, 1965).

IV(c)

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PART I

REVIEW

IN November 1960, the Hong Kong Government decided to set up the Public Enquiry Service as another of the many methods the Government employs in its efforts to bring itself closer to the people of Hong Kong. Its aim is to provide any enquirer with quick, clear guidance and explanation of the various functions performed by the Government; and to make available, in simple terms, information on the various services which Government has available to help the man in the street in his everyday life. It is also designed to help the ordinary man understand the great variety of rules and procedures which are an unavoidable part of the complexity of life today, particularly in a society which operates under the rule of law.

2. The first Public Enquiry Centre was opened on the ground floor of the Central Government Offices, West Wing, on 3rd July, 1961, after careful planning and preparation. Initially it was an experiment under the guidance of the Secretary for Chinese Affairs. The experiment was successful and a second Enquiry Centre was opened in Tung Choi Street, Mong Kok, on 5th March, 1962. It had been decided by this time that the Public Enquiry Service was meeting a public need not met by any other Government Department. It was therefore made an independent department.

3. The most important event of the year under review was the open- ing of a third enquiry centre, the Wan Chai Centre, at 480 Lockhart Road, which was opened by His Excellency the Governor, Sir David TRENCH, K.C.M.G., M.C. on 22nd December, 1964. Before this, the Centre had been opened unofficially to the public since 15th December, 1964.

4. After the opening ceremony of the Wan Chai Public Enquiry Centre, H.E. the Governor visited the Department's headquarters and the Central District Public Enquiry Centre. Accompanied by the Con- troller, he examined the reference materials collected by the Department and witnessed the Information Officers at work. Every member of the staff was presented to His Excellency.

1

5. During the past year, a total of 188,887 enquiries were answered. This compares with the total of 141,845 enquiries answered in 1963-64, so that for the third consecutive year, statistics show that there is an increasing number of people making use of the Public Enquiry Service. An analysis of the year's enquiries is made in Part II of this report.

6. To enable the public to make use of the services provided by the Public Enquiry Service more easily and conveniently, the enquiry centres remained open from 9 a.m. to 5 p.m. without interruption, including the usual lunch hour from 1 p.m. to 2 p.m.

7. The important work of the revision of the reference materials used by the Department which was first collected in 1961 was completed by the end of the period under review; the whole work took a little over one year.

PART II

THE NATURE OF ENQUIRIES

8. Of the total of 188,887 enquiries answered during the year, 46,242 have been classified as 'detailed' enquiries. Questions are termed 'simple' or ‘detailed' according to their nature and the time taken in answering them. Monthly figures of simple and detailed enquiries are shown in Appendix II.

9. Simple enquiries are straightforward questions which can be quickly and easily answered. They are usually asked by people who want to know, for example, where they should go to apply for Business Registration Certificates or to pay their salaries tax, or which Govern- - ment Department deals with family disputes, or whether it is time for them to re-register for a new identity card.

10. The total number of simple enquiries also includes questions on local storm warning signals and related topics asked during the times when typhoons threatened Hong Kong. There were nine occasions in 1964 when typhoons caused storm warning signal No. 3 or above to be hoisted, and this explains the swollen figure for simple enquiries for 1964-65.

11. Detailed enquiries are far more diversified and complicated. They usually fall into one of the following types:

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Opening of the Wan Chai Public Enquiry Centre, 22nd December, 1964. After opening the Wan Chai Public Enquiry Centre, H.E. the Governor inspecting the premises, accompanied by the Controller, Public Enquiry Service.

The Kowloon Public Enquiry Centre at Work.

(Left to right) Mr. Lo Cho-chi, M.B.E., officer-in-charge, Mrs. Hilda FUNG, and Mr. WANG Sze-hu, Assistant Information Officers.

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(a) Apparently straightforward questions on topics of current interest and set procedures, but the answers are nevertheless lengthy and complicated, e.g.

'What is the application procedure for a Government low cost flat?'

(b) Questions which touch on different departments, e.g. 'I'm thinking of establishing a small knitting factory. Do I have to register my factory as well as my business? Would there be any objection from Government if the factory is located in a multi-storey build- ing? What licences and permits do I need if I want to export my products?'

(c) Complicated questions where various courses of action may be taken and the enquirers have to be advised of the advantages and disadvantages of the different courses, e.g.

'I'm the tenant of a post-war domestic flat. I paid construction money three years ago to the landlord but I have not signed any agreement with him. The landlord has refused to accept my rent since last month, and he has sent me a written notice that I must pay an increased rent of 50% or quit at the end of the month. Will I be sued for default? Must I accept this 50% increase? Is a rent increase inevitable if I ask the landlord to take the matter up with the Rating and Valuation Depart- ment?'

(d) Questions which do not fall into the above are the requests from members of the public for the explanation and translation of Government forms and letters, which lead to many other questions and answers.

12. It may be seen that the 46,242 detailed enquiries made cover a wide variety of subjects concerning the work of the majority of Government Departments. The table at Appendix III gives a full picture of what topics this total consists of. Broadly speaking, they may be grouped under the major headings of:

Subject

(i) Tenancy problems

(ii) Travel documents (iii) Identity cards

No. of Enquiries

%

6,259

13.5

5,086

11

...

...

4,943

10.7

3,544

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(iv) Government posts

Subject

(v) Business registration

...

4

...

(vi) Taxes and duties (other than Property Tax

and Rates)

...

(vii) Government forms and letters

(viii) Rates

...

(ix) Miscellaneous business licences, permits and

certificates

...

No. of Enquiries

1,797

3.9

1,315

2.8

1,303

2.8

1,280

2.8

1.240

2.7

2.4

1,122

(x) Low cost housing and resettlement... Paragraphs 14-40 give an analysis of the detailed questions most frequently asked, grouped under the foregoing ten subjects. Appendices IV(a), IV(b) and IV(c) give the monthly analysis of districts from which callers came to make detailed enquiries.

13. Moreover, 282 letters, 127 in Chinese and 155 in English, were received during the year. The majority of these letters came from local residents, but some came from as far as South-east Asia, Britain and the United States. Most of these were requests for information on housing, immigration, employment and business matters. Replies were given to the authors in the same language in which the letters were written.

(i) TENANCY PROBLEMS

14. 6,259 enquirers came for advice on tenancy matters. Once again, such problems topped the list of subjects most frequently asked about. However, compared with last year's total (12,129) there was a marked decrease in the number of questions asked on this subject. Whether or not this indicated an improvement to the housing situation it was difficult to say.

15. Most of the questions raised concerned the Rent Increases (Domestic Premises) Control Ordinance, 1963 which was designed to control the amount of rent increase that a landlord of certain types of post-war domestic premises might get from his tenants, and also to pro- vide such tenants with security of tenure. This protection was to cease on 30th June, 1965, except for those tenants whose rents were already increased after 1st July, 1963. On 22nd December, 1964 Government announced that it intended to introduce legislation into the Legislative Council shortly to prolong the life of this Ordinance until 30th June, 1967. It seemed that the public had got used to the existing controls

and this announcement did not attract as much attention as the an- nouncement of the introduction of the same Ordinance in early 1963 had done. On the whole, enquirers who were affected by this Ordinance were either landlords who wanted to know how they could increase rents or recover possession of their own premises, or they were tenants who wanted to find out how they could deal with their landlords' demands.

16. Questions on post-war domestic tenancies which were covered by the Tenancy (Notice of Termination) Ordinance or the Tenancy (Prolonged Duration) Ordinance were fewer in number but more com- plicated to the enquirers. Most of these callers had paid key money to or signed fixed term agreements with their landlords. When their periods of protection were over, neither the tenants nor the landlords knew what their positions were. These were the people who came to the enquiry centres to find out their rights and the course of action they should take under different circumstances. Both domestic and non- domestic tenancies were involved in such problems.

17. As to those enquirers who lived in pre-war premises, they were concerned with such matters as standard rent, rent increases and dis- putes between landlords and tenants or principal tenants and sub- tenants. What caused the greatest anxiety to occupants of pre-war buildings, however, was when they saw notices posted on their premises informing them of the landlords' intention to demolish the buildings, or of such buildings having been declared dangerous by the Buildings Ordinance Office. What the enquirers were most anxious about was how and when they would be given their share of compensation. The majority of callers who came to make these enquiries were tenants or subtenants most of whom had lived in such pre-war premises for a long time.

(ii) TRAVEL DOCUMENTS

18. The 5,086 enquiries about travel documents make up 11% of the total number of detailed enquiries made at the centres during the year.

19. Enquiries on how to apply for re-entry permits figured most prominently in this category. They were asked mostly by local residents who had no Hong Kong birth certificates, who wanted to make short trips to Macau or China. Those who wanted to go to places other than

5

these two did not know what travel documents were required. They were informed that they should apply for certificates of identity and re-entry visas, and the application procedures were also explained to them.

20. 1,538 callers came to the enquiry centres to find out how their friends and relatives living in China, Macau or other countries could apply for permission to visit or reside permanently in Hong Kong. Besides entry permits, entry visas, and visit visas which entitle persons to come to Hong Kong, there were also special facilities offered to school children studying in Canton and Macau. 512 enquiries were made concerning such facilities by which these school children could visit their families in Hong Kong during the summer and winter vacations.

21. The rest of the enquiries in this category were about applications for extension of stay and permanent stay, and the qualifications and procedures for the application for British passports and other travel documents.

(iii) IDENTITY CARDS

22. Although the registration for an identity card appears to be an apparently simple matter, 4,943 enquiries relating to this subject were made during the year. The majority of these questions were asked by holders of old identity cards who had to go and re-register for new ones. They were uncertain as to the procedures they should follow when re-registering themselves and their children, and very often they had to be helped in completing the various forms issued by the Regis- tration of Persons Office. A total of 5,342 copies of these forms were distributed.

23. Besides re-registration procedures, a host of other problems con- fronted the man in the street in relation to the Registration of Persons Ordinance, 1960. Loss of identity cards and acknowledgement forms, cancellation orders, change of registered particulars and re-registration out of normal turn were some of the situations in which enquirers felt that they needed advice.

24. Another problem came from new arrivals who came to Hong Kong with the intention of staying here permanently. Among these, many said that they had entered Hong Kong by illegal means and they wanted to know how they might regularize their position and obtain identity cards.

6

(iv) GOVERNMENT POSTS

25. Posts in the Hong Kong Civil Service attracted 3,544 callers to come and make enquiries during the past year. Most of these were young people who were about to leave school or college and who wanted to find out what opportunities there were for employment with Government. Some enquirers came with particular posts in mind, such as nursing and clerical posts, while others were not certain of either what they wanted to do or what was the range of opportunities offered by Government to choose from.

26. For such enquirers, the lists of all current vacancies for Govern- ment posts kept at the enquiry centres were found to be very useful. Notices of such current vacancies continued to be displayed on notice boards put up just inside the entrance of the West Wing of the Central Government Offices and in the window of the Kowloon Enquiry Centre, and there were always many people crowding around them. These people came to the enquiry centres to ask for further details about jobs they found interesting.

27. People making enquiries about those posts for which there were always a number of standing vacancies (e.g. clerks, typists, etc.) were offered application forms and were assisted in completing them.

(v) BUSINESS REGISTRATION

28. The 1,797 callers who came to the enquiry centres to ask ques- tions concerning this subject were mostly businessmen with limited capital who had started or were about to start some form of sole- proprietorship business. Most of them knew that they were required to register their business, but some did not know how to apply for such registration. Assistance was given to those who found difficulty in com- pleting the application forms.

29. Some of the enquiries concerned changes of registered partic- ulars, such as change of address, change in the number of partners in a business, and the cessation of business. A number of these businesses were so small that they could be exempted from the payment of the annual registration fee of $25, while others were much bigger establish- ments that had several branches. The small owners wanted to find out how they could claim exemption and the big ones whether their branch establishments had to be separately registered.

7

30. In most cases, it was found that the enquirers who wished to apply for business registration also needed licences from other Govern- ment departments, e.g. the owner of a general store would have to obtain a Tobacco Retailer's Licence from the Commerce and Industry Depart- ment and a Frozen Confections Licence from the Urban Council if he wanted to sell cigarettes and ice-cream on the premises.

(vi) TAXES AND DUTIES

(other than Rates and Property Tax)

31. Under this category are included salaries tax, profits tax, per- sonal assessment, stamp duty, estate duty, duties on commodities such as liquor and tobacco, and other fees including those for postal services. The majority of the 1,315 enquirers who called wanted to find out the application procedure for election to be personally assessed. They were mostly property owners with low annual incomes who would be relieved from payment of property tax if their election for personal assessment was approved.

32. How earnings and profits tax is assessed and charged is a topic of interest especially to businessmen and new arrivals to Hong Kong. Otherwise, questions on this subject were asked by local residents with small incomes who had been sent tax return forms. They thought that when they were asked to complete these forms, they had the obligation to pay tax. They complained that they were only doing small business with hardly enough profits to live on. They were relieved of their anxiety when they were told that these tax return forms completed would enable the Inland Revenue Department to assess their incomes or profits, and that they would not be charged tax if they were not liable. Many found these forms difficult to fill and the enquirers often asked for help at the centres.

33. Questions on the remaining kinds of duties and fees were mainly for the rates at which these duties and fees were charged.

(vii) GOVERNMENT FORMS AND LETTERS

34. English is the official language used by Government in almost all its correspondence with the public. As a result, many members of the public, the bulk of which is Chinese, find difficulty in understanding the Government forms and letters addressed to them. 1,303 callers came to the enquiry centres to get help over such difficulties. Even in cases where the forms were both in English and Chinese, many members of the public still needed assistance in completing them.

8

35. The majority of the questions asked concerned forms issued by the Rating and Valuation Department-mostly notices of valuation and the forms relating to the Rent Increases (Domestic Premises) Control Ordinance, 1963. Forms and letters relating to business registration, tax returns and personal assessment issued by the Inland Revenue Depart- ment also appeared difficult to many enquirers. Another type of form which many people required help in completing was that issued by the Registration of Persons Office.

(viii) RATES

36. On 1st May, 1964, the Commissioner of Rating and Valuation made an announcement that the existing rateable values were being reviewed for 1965-66. The Rating Ordinance provided for an annual review, but in recent years this had not been done. When owners and occupiers of premises were sent the revised notice of valuation (Form 4A) they were puzzled as to what they should do with it. 1,280 people brought their notices to the enquiry centres for advice. Those who did not understand English did not know what they were about at all, and some of those who did thought that they were demand notes for pay- ment of rates.

(ix) BUSINESS LICENCES, PERMITS AND CERTIFICATES

37. These include factory registration, licences for hawker stalls and pedlar hawkers and other licences and permits issued by the Urban Council, such as restaurant licences and Chinese herb tea shop per- mits, and professional practice certificates. There were 1,240 enquiries made under this category, and most of them were on application pro- cedures for licences and permits issued by the Urban Council. The requirements for establishing such licensed premises and the application procedures are quite complicated and the enquirers wanted to make sure they knew what were required and what steps they should follow before they committed themselves. Besides giving them a general guide on the suitability of their premises and the procedure for making an applica- tion, they were also advised to make sure that the business which they proposed to conduct would not constitute a breach of any condition of the crown lease, permits and/or tenancy agreements.

(x) LOW COST HOUSING AND RESETTLEMENT

38. The 1,122 enquiries on low cost housing and resettlement estates show another aspect of Hong Kong's housing problem. Most of these enquiries came from tenants of controlled pre-war premises who were

9

aware that their tenure in these buildings, which would be demolished sooner or later to provide new building sites, was insecure. Govern- ment low cost housing and resettlement estates appeared to them as an answer to their problem of finding a roof over their head and they came to the enquiry centres to find out if they could get accommodation in these estates.

39. Many enquiries were about the qualifications required and the application procedures for getting a flat or a shop space in the low cost housing estates run by the Housing Authority.

40. Of those who were interested in the resettlement estates, many were residents in resettlement areas which were going to be cleared by Government for re-development. These people wanted to know whether they would be provided with some sort of accommodation when they had to move out of their present huts. Some enquirers were already residents of these resettlement estates, and their problem usually was how to get larger accommodation for an increasing household.

TYPHOONS AND WEATHER REPORTS

41. The summer of 1964 was an exceptionally busy season for the Public Enquiry Service because of the great number of typhoons which passed the Colony during the months May - October. There were alto- gether nine occasions on which local storm warning signal No. 3 or above was hoisted. On each occasion, the staff of the Public Enquiry Service worked shift duties around the clock to answer enquiries made by anxious members of the public on typhoon signals and wind direc- tions, road and traffic conditions, weather reports and casualties. Typhoon VIOLA alone, which came in May, brought a total of 14,364 enquiries within a period of 52 hours; but the record number of en- quiries per hour was made during the passage of typhoon RUBY in early September. During the period of 21 hours when storm signals No. 3 and above were hoisted until No. 3 was finally lowered, a total of 9,066 enquiries were answered. The total number of enquiries made in connection with the nine typhoons was 58,519.

PART III

HOW ENQUIRIES ARE HANDLED

42. Since the Public Enquiry Service advises the public on matters connected with every Government department, it is essential that the

10

information given should not be at variance with that which the depart- ments themselves give to the public. The Information Officers answer- ing enquiries avoid such dangers by confining strictly to the written materials which have been supplied and approved by the various Government departments for release to the public. Questions on legal and highly technical matters are not answered except in very general terms, and callers are directed to the departments concerned or advised to seek professional advice as appropriate.

43. Where information on any particular question is lacking, au- thoritative answers are first obtained from the department or depart- ments concerned through the telephone. The same question would then be despatched to the appropriate departments on a ‘Question and Answer' form which the addressees are requested to complete and re- turn to the Public Enquiry Service within a week. These written replies form the bulk of information on which to base future answers. The rest of the reference is based on the various leaflets, forms and pamphlets issued by Government departments and also on press releases issued by the Information Services Department.

44. The greatest difficulty encountered by this department is in its struggle to provide the public with as adequate and correct answers as possible and there is a continual need to catch up with the ever-increas- ing demands of the public and the ever-changing rules and procedures of Government. One of the answers to this need was the complete re- vision of the department's reference material, which was started in January, 1964 and which took more than a year to complete. A sum- mary of this work is contained in Part IV of this report.

45. Another answer to the problem is the training of Information Staff. The Information Officers have to answer enquiries accurately and with the minimum of delay because each of them deals with an average of 100 callers everyday who come to the enquiry centres for immediate answers. All the Information Officers have been specially trained for a period of two months before they are posted to work at the centres. During this training period they study the numerous Government re- ports and publications and visit the various departments so as to obtain an insight into the way each department conducts its day to day affairs. Besides this, they are also made to understand that they should treat the enquirers with courtesy and tact because the Public Enquiry Service has been established as an additional instrument for bringing the Govern- ment closer to the people. There have been many instances where the

11

enquirers' problems do not touch on Governmental affairs, and in deal- ing with all these enquiries, worries and complaints, a polite, cheerful and sympathetic disposition on the part of the Information Officer does much for those who could not be helped.

46. The answering of these enquiries was an effort on the part of the Public Enquiry Service to make life easier for those less well-informed citizens by solving their problems which they would have found difficult and troublesome to tackle without assistance. Very often, their problems touch on several Government departments and even had they known which departments to contact, they would not know what procedures to follow. The fact that the Public Enquiry Service possesses an overall general knowledge of the workings of all Government departments saves the enquirer much time and inconvenience.

47. Enquirers have always been encouraged to tell their stories in their own fashion so that they could have an opportunity to voice their opinion and air their grievances at the same time. Some enquirers come to ask for explanations of Government proposals and newly adopted measures, and they often come with misapprehensions and complaints. The explanations of the Information Officers often help to clear their doubts and calm their fears. Thus the Public Enquiry 'Service serves the dual purpose of reducing misunderstanding of Government intentions on the part of the public whenever they are affected by any newly adopted measures, and serving as one more tool with which Government can assess at the same time what public reactions to these policies are.

PART IV

REVISION OF REFERENCE MATERIALS

48. The work of revising the information upon which the depart- ment bases its answers to enquiries made by members of the public was started in January, 1964. The task was finally completed at the end of the period under review. The bulk of this information is contained on cards in a set of four visible binders. Reference materials, which are pasted onto these cards, are grouped firstly according to the various Government departments, and then alphabetically according to their subject under each department. The aim of this revision was to bring up to date the reference materials and to make them as complete, ac- curate, comprehensive and concise as possible.

12

49. The reference materials as they were in early 1964 had served the department for nearly three years. A complete renovation was neces- sary because:

(a) many changes had occurred within those three years and much of the information contained in the binders had become out of date; (b) new information had been added into the binders haphazardly during the 3-year period, and they were beginning to look con- fusing to officers using them;

(c) more and more people began to make use of the services of the Public Enquiry Service and it was often found that the existing information was not extensive enough to cope with the increased demand.

50. Revision was undertaken department by department. Those de- partments which had most contact with the public were tackled first as they were the most 'asked about' departments and revision of informa- tion concerning them was most urgent. The first step in the revision was to make a survey of the existing information, which was then taken to the relevant department, where a responsible senior officer would be requested to check it. Checking, making the necessary alterations and additions is tedious and time-consuming, and the Public Enquiry Service appreciates the work done by departments. As a result of these visits to departments, the Public Enquiry Service was also able to obtain pamphlets, leaflets, forms, etc. which extended the range of information available.

51. But all this only forms the raw material out of which the staff doing the revision work were to mould the final product. After the visit to a department, they would have to classify the materials according to subjects. They had to decide from their experience gained from counter work which piece of information would be required by members of the public and which piece should be discarded. The greatest care was given in editing the information cards, which, when completed, were checked and re-checked to safeguard against mistakes.

52. Copies of the final manuals of information were sent to the relevant departments, which would make a further check of the informa- tion contained there and would notify the Public Enquiry Service of any alterations they had made. Each department also retains a copy of the manual, so that in case any changes occur in procedures and regulations the Public Enquiry Service could be immediately notified.

13

53. All Information Staff working at the counters were given re- fresher courses to familiarize themselves with the revised reference materials, with the result that they were able to do their work more accurately and efficiently. Another happy but unexpected outcome of this revision work was that, due to the visits made by Information Officers, the relationship between the Public Enquiry Service and other Government departments was much improved; in this way too some departments became more aware of the purpose and usefulness of the Public Enquiry Service.

PART V

STAFF AND ADMINISTRATION

54. The authorized establishment of the department for the year under review was increased from 19 to 23. The increase being 3 additional Executive Officers for the new Wan Chai Centre and one messenger. Appendix I shows the staff position at 31st March, 1965.

55. On 23rd March, 1965, Mr. CHUNG Yiu-kei, Senior Executive Officer Class II, was transferred to Public Enquiry Service to take over from Mr. Walter W. T. YEUNG. Mr. CHUNG was subsequently appointed Controller upon Mr. YEUNG's transfer to the Colonial Secretariat.

30th June, 1965.

CHUNG YIU-KEI,

Controller, Public Enquiry Service.

14

APPENDIX I

STAFF AS AT 31ST MARCH, 1965

Headquarters:

Controller, Public Enquiry Service

Secretary, Public Enquiry Service

Information Officer

Executive Officer, Class II

Executive Officer, Class II Secretary Stenographer

Clerk in Charge

Clerk

Typist

Walter W. T. Yeung,

Administrative Officer

(Mr. CHUNG Yiu-kei, Senior

Executive Officer, Class II, transferred to Public Enquiry Service on 23.3.65 to take over from Mr. YEUNG)

P. G. TAYLOR, (from 4.1.65) Executive Officer, Class I

Mrs. Dora LEE

Miss Yvonne DJAO

Miss Jenny TAM

Miss WONG Bik-lee (from 24.8.64) CHAN Cheung

TAM Sik-lim

Miss Betsy LAU

TSE Lok-sing

LAM Chung-kwoon

Clerical Assistant

Office Attendant

Central District Public Enquiry Centre:

Assistant Information Officer, Class I

(Officer in Charge)

Executive Officer, Class II

Executive Officer, Class II

Lo Cho-chi, M.B.E.

Miss M. H. Noronha

Miss Susanna YOUNG

Miss Lena CHIU

Executive Officer, Class II

Kowloon Public Enquiry Centre:

Assistant Information Officer, Class I

(Officer in Charge)

Executive Officer, Class II

Assistant Information Officer, Class II Messenger

Wan Chai Public Enquiry Centre:

Assistant Information Officer, Class I

(Officer in Charge)

Assistant Information Officer, Class I

Assistant Information Officer, Class II Messenger

WANG Sze-hu

Miss Vivian CHAN

Mrs. Hilda FUNG

CHEUNG Hoi-kau

Miss Vivian CHENG

Mrs. WEI Kwok Chun-yue

Mrs. Deborah TENG

YIM Kun-kee

15

·

APPENDIX II

NUMBER OF ENQUIRIES MADE AT CENTRAL, KOWLOON AND WAN CHAI CENTRES 1ST APRIL, 1964 31ST MARCH, 1965

- 31st

Central

Kowloon

Wan Chai

Month

Grand

Detailed

Simple

Total

Detailed Simple Total Detailed

Total

Simple

Total

April

May

...

1,946

6,115

8,061

1,417

1,259

2,676

10,737

1,892

5,304

7,196

1,284

1,114

2,398

9,594

(1) 1,049

7,103

8,152

685

5,527

6,212

14,364

June

2,141

5,741

7,882

1,439

1,279

2,718

10,600

July

2,369

6,297

8,666

1,445

1,309

2,754

11,420

(2) 185

2,589

2,774

143

2,133

2,276

5,050

August

2,099

5,506

7,605

1,333

1,220

2,553

10,158

(3) 322

1,820

2,142

147

1,657

1,804

3,946

September

1,648

6,637

8,285

1,339

1,134

2,473

10,758

(4) 1,102

4,809

5,911

326

2,829

3,155

9,066

(5) 530

3,403

3,933

392

3,216

3,608

7,541

(6) 328

3,924

4,252

243

2,600

2,843

7,095

October...

....

1,692

6,861

8,553

1,333

1,736

3,069

11,622

(7) 94

1,683

1,777

66

1,456

1,522

3,299

(8)

27

703

730

43

744

787

1,517

(9) 359

4,709

5,068

192

2,472

2,664

7,732

November

1,497

5,888

7,385

1,269

1,042

2,311

9,696

December

January February

March

1,625

6,343

7,968

1,123

1,115

2,238

203

72

275

10,481

1,716 6,805 8,521

1,296

1,111

2,407

585

336

921

11,849

1,378 4,974

6,352

1,186

1,054

2,240

423

357

780

9,372

...

1,954 6,798

8,752

1,567

1,496

3,036

810

365

1,175 12,990

Grand Total

...

25,953 104,012

129,965

18,268

37,503

55,771

2,021

1,130

3,151

188,887

16

(1) Enquiries answered in connection with Typhoon 'VIOLA'. (2) Enquiries answered in connection with Typhoon 'WINNIE'. (3) Enquiries answered in connection with Typhoon 'IDA'. (4) Enquiries answered in connection with Typhoon 'RUBY'. (5) Enquiries answered in connection with Typhoon 'SALLY'.

(6) Enquiries answered in connection with Typhoon ‘TILDA”. (7) Enquiries answered in connection with Typhoon ‘BILLIE'. (8) Enquiries answered in connection with Typhoon ‘CLARA'. (9) Enquiries answered in connection with Typhoon 'DOT'.

APPENDIX III

ANALYSIS OF DETAILED ENQUIRIES FOR THE PERIOD 1ST APRIL, 1964 - 31ST MARCH, 1965

A. Personal Documents

6.

7.

Death Certificates

Naturalization

5. Statutory Declaration

Personal Licences

Subject

1.

Birth Certificates

2.

Identity Cards

...

3.

Travel Documents

4.

No. of Enquiries

Subject

No. of Enquiries

F. Family Welfare

963

1.

...

Marriage Procedure

391

4,943

2.

5,086

3.

Separation, Divorce and Family Disputes Children and Adoption ...

270

154

225

4.

...

Relief/Assistance

47

...

934

862

...

815

G. Education

130

...

1. 2.

2.

C.

1.

Government Jobs

B. Land and Housing

1.

Tenancy Problems

Low Cost Housing and Resettlement

3. Land and Buildings

Employment

13,096

Schools and Teachers Registration

Scholarships and Higher Education

202

516

718

...

6,259

H. Traffic

1,122

༥.

Accident...

37

840

2.

Registration of Vehicles

69

...

3.

8,221 ̄

4.

Traffic Regulations and Arrangements.. Public Transport

186

60

...

352

...

3,544

I.

Medical

2. Employment Disputes

D. Rates, Duties and Fees

305

1.

International Health Certificates

833

...

3,849:

2. Medical Services

201

...

...

3.

1.

2.

.

Rates

Property Tax

1,280

759

...

3.

Taxes and Duties (Other than Rates

and Property Tax)

J.

Registration of Doctors, Dentists,

Nurses and Midwives

Miscellaneous

22

...

1,056

...

1,315

1.

Animals

537

4.

Government and Departmental Fees

148

2.

...

...

Gardens/Playgrounds/Beaches...

...

87

3,502

3.

Books and Newspapers Registration

57

E. Business

4.

1.

Business Registration

...

...

1,797

5.

2.

Trading Documents

305

6.

***

...

3.

Other Business Licences, Permits and

7.

Government Forms and Letters

Functions of Government Departments General Information on Hong Kong Complaints

1,303

281

996

324

Certificates

...

1,240

8.

Typhoon and Weather Enquiries

6,342

4.

Business Disputes

323

9.

Others

...

..

...

...

...

3,665

994

10,921

Grand Total

46,242

17

APPENDIX IV(a)

DETAILED ENQUIRIES MADE AT THE CENTRAL ENQUIRY CENTRE SHOWING WHICH DISTRICT CALLERS CAME FROM

1ST APRIL, 1964 -31ST MARCH, 1965

Month

CEN

WC

NP

WP

CB

SW SKW SYP

HV

OA

TEL

KLN

NT

Total

April

434 197

115

87

69

40

27

33

32

18

505 369

20

1,946

(1)1,049

1,049

May

430

179:

98

86

44

44

31

27

June

433

183

126

68

77

57

37

34

12

17

201

2285

23

536 356

20

632

428

NN

21

1,892

26

2,141

(2) 185

185

July

520

198

142

138

85

49

57

32

28

26

580 484

30

2,369

(3) 322

322

August

523

194

107

92

77

38

43

32

29

28

488 422

26

2,099

(4)1,960

1,960

September

384

155

87

77

74

25

29

28

...

271

14

410 322

16

1,648

(5) 480

480

October

323

...

161

106

69

68

32

25

34

24

12

495 330

13

1,692

November

298

152

98

62

45

24

34

28

27

27

367 313

22

1,497

December

375

129:

98

80

67

32

35

37

27

15

411 308

11

1,625

January

438

76

79

77

45

45

34

47

23

5

521 309

17

·

1,716

February

348

40

63

54

43

35

29

37

25

13

408 265

18

1,378

March

463

102

83!

81

54

24

18

34

14

23

...

660

375

23

1,954

CEN =

Central.

Grand Total... 4,969 1,766 1,202

1,766

WP - West Point.

971

748

445

399

403

293

224 10,009 4,281

243

25,953

SKW

WC - Wan Chai.

CB

=

NP

- North Point.

SW

=

Causeway Bay. Sheung Wan.

SYP

HV

= Shau Kei Wan.

Sai Ying Pun. Happy Valley.

OA

TEL

KLN = Kowloon.

— Other Areas.

Telephone Calls.

NT - New Territories.

18

(1) Enquiries answered in connection with Typhoon 'VIOLA'. (2) Enquiries answered in connection with Typhoon ‘WINNIE'.

(3) Enquiries answered in connection with Typhoon 'IDA'.

(4) Enquiries answered in connection with Typhoons 'RUBY', 'SALLY' and ‘TILDA'. (5) Enquiries answered in connection with Typhoons 'BILLIE', 'CLARA' and 'DOT'.

APPENDIX IV(b)

DETAILED ENQUIRIES MADE AT THE KOWLOON ENQUIRY CENTRE SHOWING WHICH DISTRICT CALLERS CAME FROM

1ST APRIL, 1964 — 31ST March, 1965

-

Month

MK

SSP

YMT

KC

TKW HH

WTS TST

KT

LCK

OA

TEL

HK

NT

Total

April

342 168 161

188

97

90

38!

30

17

8

1

256

6

15

1,417

(1) 685

685

May

349 155 142

136

95

64

20

26

10

4

3

264

7

9

1,284

June

371

173

167

124

102

91

36

28

6

en

5

4

321

5

6

...

1,439

(2) 143

143

July

335

169

147

178

103

85

36

31

13

7

51

318

5

13

1,445

(3) 147

147

August

323

153

139

150

86

100

31

21

16

2

...

6 280

3

23

1,333

(4) 961

961

September..

370

160

108

77

57

65

36

31

14

3

11

381

7

19

1,339

(5) 301

301

October

352

133

115

107

63

60

38

35

11

4

6 381

8

20

1,333

November..

356 124

116

93

59

76

35

26

15

6

9

310

21

23

1,269

December...

338

161

84

68

47

39

30

24

15

11

8

265

8

25

1,123

January

335

139

91

141

37

47

28

44

23

3

16

367

7

18

1,296

February

...

294 127 109

194

52

69

23

17

15

8

10

253

2

13

1,186

March

424 143

130

199

80

81

39

32

7

8

1

393

9

21

1,567

Grand Total 4,189 1,805 1,509 1,655 878

867

390

345

162

69

80 6,026

88

205

18,268

MK

SSP

=

Mong Kok.

-Sham Shui Po.

YMT =

Yau Ma Tei.

KC

TKW

HH

-

= Kowloon City. To Kwa Wan. Hung Hom.

WTS

TST

Wong Tai Sin.

LCK

= Lai Chi Kok.

HK -

Hong Kong.

= Tsim Sha Tsui.

OA

= Other Areas.

NT

= New Territories.

KT

-

Kwun Tong.

TEL

-

Telephone Calls.

19

(1) Enquiries answered in connection with Typhoon ‘VIOLA'. (2) Enquiries answered in connection with Typhoon ‘WINNIE'. (3) Enquiries answered in connection with Typhoon ‘IDA'.

(4) Enquiries answered in connection with Typhoons 'RUBY', 'SALLY' and ‘TILDA'. (5) Enquiries answered in connection with Typhoons 'BILLIE', 'CLARA' and 'DOT'.

20

APPENDIX IV(c)

DETAILED ENQUIRIES MADE AT THE WAN CHAI ENQUIRY CENTRE SHOWING

WHICH DISTRICT CALLERS CAME FROM

15TH DECEMBER, 1964-31ST MARCH, 1965

Month

CEN

WC

NP

WP

CB

SKW SW SYP

HV

OA

TEL

KLN

NT

Total

December...

January

February..

3

108

16

2

10

3

...

6

308

40

45

14

1

50

10

203

7

116

34

5

585

235

27

8

34

14

1

1

5

3

68

26

March

13

...

396

49

6

41

22

3

3

16

423

1991

51

7

810

Grand Total...

22 1,047

132

22

130

53

4

6

29

9

430

121

13

2,021

CEN = Central.

WP

= West Point.

SW

=

Sheung Wan.

OA

= Other Areas.

NT

New Territories.

WC

= Wan Chai.

CB

Causeway Bay.

SYP

NP

- North Point.

SKW =

Shau Kei Wan.

HV

Sai Ying Pun.

Happy Valley.

TEL

=

Telephone Calls.

KLN = Kowloon.


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